Privacy Policy
We're committed to protecting your personal information and being transparent about how we collect, use, and share your data when you engage with CodexByteFlux's GraphQL programming education services.
Information We Collect
When you interact with our GraphQL programming courses and educational resources, we collect different types of information to provide you with personalized learning experiences and improve our services.
Personal Information
This includes your name, email address, phone number, and educational background when you register for courses or contact us for program information.
Learning Data
We track your progress through GraphQL modules, quiz results, project submissions, and interaction patterns to customize your learning path.
Technical Information
Browser type, device information, IP address, and website usage patterns help us optimize our platform performance and user experience.
Communication Records
Support conversations, feedback submissions, and correspondence with our educational team are stored to provide better assistance.
How We Use Your Information
Your data helps us create meaningful learning experiences and maintain high-quality educational services. Here's specifically how we put your information to work:
- Delivering personalized GraphQL curriculum recommendations based on your skill level and learning objectives
- Sending course updates, new module notifications, and important educational announcements
- Providing technical support and responding to your questions about our programming courses
- Analyzing learning patterns to improve course content and teaching methodologies
- Processing enrollment applications and managing your student account
- Facilitating peer-to-peer learning connections and study group formations
- Generating progress reports and certificates upon course completion
Information Sharing and Third Parties
We're selective about sharing your information and only work with trusted partners who support our educational mission. We never sell your personal data to marketing companies or unrelated third parties.
Service Providers We Work With
Cloud hosting services for secure data storage, email communication platforms for course updates, payment processors for enrollment transactions, and analytics tools to understand learning effectiveness. All partners must meet our strict data protection standards.
Legal Compliance
Under Taiwan's Personal Data Protection Act, we may disclose your information when legally required by government authorities, court orders, or regulatory compliance. We'll notify you of such requests unless prohibited by law.
Your Data Rights and Control
You have significant control over your personal information. We've designed straightforward processes to help you exercise these rights effectively.
How to Access Your Data
1Email us at help@codexbyteflux.com with "Data Access Request" in the subject line
2Include your full name and the email address associated with your account
3We'll verify your identity and provide a comprehensive data report within 30 days
Data Correction and Updates
1Log into your student dashboard to update basic profile information directly
2Contact our support team for corrections to learning records or progress data
3Changes are typically processed within 5 business days
Account Deletion Process
1Send a written request to help@codexbyteflux.com from your registered email address
2Our team will confirm deletion details and any impact on course completion certificates
3Complete deletion occurs within 60 days, with some records retained for legal compliance
Data Security and Protection
Protecting your information is fundamental to our operations. We implement multiple layers of security to safeguard your data against unauthorized access, modification, or disclosure.
Technical Safeguards
- 256-bit SSL encryption for all data transmission between your device and our servers
- Regular security audits and penetration testing by certified cybersecurity professionals
- Multi-factor authentication requirements for administrative access to student data
- Automated backup systems with encrypted storage in geographically distributed locations
- Network monitoring and intrusion detection systems operating 24/7
Administrative Controls
Our team members receive comprehensive privacy training and sign strict confidentiality agreements. Access to student data is limited based on job responsibilities and regularly reviewed. We maintain detailed logs of all data access activities.
Data Retention and Deletion
We keep your information only as long as necessary to provide educational services and meet legal obligations. Different types of data have different retention periods based on their purpose and regulatory requirements.
Retention Schedule
- Course progress and completion records: 7 years for certification verification
- Account and contact information: 3 years after account closure
- Support communications: 2 years for service improvement
- Website usage analytics: 18 months in aggregated, non-identifiable form
- Payment records: 7 years for tax and accounting compliance
International Data Transfers
While CodexByteFlux operates primarily in Taiwan, some of our technology partners and cloud services may process data internationally. We ensure all cross-border transfers comply with Taiwan's Personal Data Protection Act and international data protection standards.
When data moves outside Taiwan, we implement additional safeguards including contractual protections, adequacy decisions, and binding corporate rules to maintain the same level of protection you expect domestically.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your learning experience and understand how you interact with our educational content. Most cookies are essential for basic functionality, while others help us personalize your experience.
Cookie Categories
- Essential cookies that enable core website functionality and course access
- Performance cookies that help us understand which learning materials are most effective
- Preference cookies that remember your settings and customize your dashboard
- Analytics cookies that provide insights into user behavior and course completion patterns
You can manage cookie preferences through your browser settings, though disabling certain cookies may limit some website features and personalization options.
Changes to This Privacy Policy
As our educational programs evolve and data protection regulations change, we may update this privacy policy. We'll notify you of significant changes through email and prominent website notices at least 30 days before new terms take effect.
We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our services after policy updates indicates your acceptance of the revised terms.
Privacy Questions and Concerns
Data Protection Officer: CodexByteFlux Privacy Team
Email: help@codexbyteflux.com
Phone: +88689322786
Address: No. 238號, Wufu 2nd Rd, Xinxing District, Kaohsiung City, Taiwan 800
Response Time: Within 72 hours for privacy-related inquiries